1.Basic Treaty concepts
1.1 Service provider details:
Company name: Goodevent Rendezvényszervező Kft.
Company representative name: Harsányiné Bodóczi Ildikó
Company headquarters: 1161 Budapest, Hangulat utca 14.
Company tax number: 24394763-2-42
Company registration number: 01 09 174934
Hereinafter referred to as the "Service Provider".
1.2 Service provider
contact details:
Office and mailing address: 1162 Budapest, Timur utca 74.
Phone: +36303452041
e-mail: info@vingardium.hu
Websites: https://vingardium.hu;
https://eventandmarketing.hu; https://cooltix.hu/event/6602a9fd7dfd9b7ab3c7407c
The helpdesk is open on working days, between 9:00 and 15:00.
1.3 The Customer:
The Customer is the person who, on the official website of the Service Provider (https://vingardium.hu; https://cooltix.hu/event/6602a9fd7dfd9b7ab3c7407c) uses the service and purchases a product through the website and accepts to be bound by the GTC. The Customer provides his/her purchase details by filling in the information form on the website. The Service Provider is responsible for performance and invoicing in accordance with this information. The Customer has the possibility to check/modify his/her data during the login process. The Customer shall be liable for any damage resulting from the provision of incorrect or false data. The Service Provider shall be entitled to delete any obviously incorrect or false registration and, in case of doubt, to verify the Customer's authenticity.
2 Purpose of the general terms and conditions, applicable law
From The General Terms and Conditions (GTC) between the Service Provider and its the general terms and conditions of the legal relationship between the Customer and the Customer included. For matters not covered herein, the Service Provider shall. the Hungarian legislation and official regulations in force at the time and applicable to its activities rules, in particular detailed rules on contracts between consumers and businesses rules of the Government Decree 45/2014 (II.26.) (hereinafter: Regulation) and the Civil Code (hereinafter referred to as the Civil Code). provisions shall apply without any special stipulation.
2.1 General
acceptance of contract terms
Acceptance of the General Terms and Conditions by the Customer is
is a condition for using the service. The Customer shall be entitled to receive from the Service Provider
you can only use the service provided by us by accepting the Terms.
2.2 Scope of the General Terms and Conditions
The Service Provider reserves the right to modify these Terms and Conditions, in whole or in part, at any time. The GTC and any amendment thereto shall enter into force upon publication. The GTC shall remain in force for as long as the Service Provider provides the Service. These GTC shall be in force from 11 April 2024 for an indefinite period. The contracting parties may deviate from these General Terms and Conditions in certain cases, such as in the case of cooperation with exhibitors or sponsors, which deviation shall be governed by the parties' individual agreement.
3. The product
The Customer may obtain information on the event selected by the Customer through the websites operated by the Service Provider, according to his/her needs. The subject matter (products) of the legal transaction between the parties are the organisational services for tickets for the event.
The prices shown for the Products are net prices without discount, which include VAT (27 %) but exclude handling charges.
5.1 Ordering online
You do not need to log in to order tickets, but you will need to provide your details. The customer must provide an e-mail address for communication and billing information. The Buyer selects the desired product in the desired quantity under the menu item Buy Tickets and then submits the order by finalizing the order.
The Order becomes valid when the Customer approves the Order in its final form and the Customer confirms acceptance of these GTC and makes payment in accordance with the following clause. If the Service Provider confirms the Customer's order by sending a message to the Customer's e-mail address and sends the selected products in the confirmation e-mail attachment, a Contract is concluded between the parties. If the parties enter into a contract by e-mail instead of online, the written contract of the parties shall be subject to these terms and conditions with the corresponding changes.
5.2 Payment terms
In the case of online orders, the Customer shall pay for the services ordered online, by credit card, when sending the order. The Service Provider guarantees that the Customer's credit card will only be debited after the Customer has confirmed his/her intention to pay online. In the case of orders placed outside the online interface used for this purpose (e.g. e-mail), the consideration shall be paid by bank transfer (if available), cash or credit card, as agreed in writing between the parties, after written confirmation of the order.
5.3Billing
The Service Provider will issue an invoice for all ticket and pass purchases. After the purchase has been completed, it will be sent by e-mail to the e-mail address provided by the Customer. The Customer acknowledges that he/she will receive an invoice for his/her purchase only via e-mail, the invoice data cannot be changed afterwards. The Service Provider draws the attention of its partners to the fact that the remote invoice does not qualify as an electronic invoice, is not suitable for electronic storage, and therefore must be printed out in any case. The remote invoice only complies with the provisions of Section 168/A (1) of the VAT Act when printed out, and is not suitable for electronic storage pursuant to Section 179 (2) of the VAT Act. The remote invoice is equivalent to a paper invoice! The invoice is valid without signature and stamp! The remote invoice can be viewed with PDF document reader software (Adobe Reader). The invoice does not give access to the event.
5.4 Receiving the Product
The customer receives an e-ticket or electronic voucher at the end of the purchase. The e-voucher is valid for the event, but tickets must be validated at the designated points of the event. The Customer will receive a valid wristband for the event when presenting his/her ticket.
5.4 Contract management
Contracts (orders and confirmations) are stored in the Service Provider's online system, and confirmations and invoices issued in connection with orders are stored in accordance with the relevant rules. The customer may keep the confirmation and the invoice sent to his e-mail address.
6. Rights and obligations
6.1A Service provider's obligation and responsibility
6.1.1 The Service Provider shall provide the Service to the Customer on an ongoing basis against the Customer's payment obligation. The Service Provider, as the organiser of the events, shall not be liable for any actions of the participants of the event beyond its control, nor for the Customer's conduct, in particular for the violation of the rules on alcohol consumption.
6.1.2 The Service Provider shall not be liable for any damage caused by force majeure, force majeure or any other cause or event beyond the Service Provider's control, for which the Service Provider cannot be held liable.
6.1.3 The Service Provider reserves the right to change prices. The Service Provider shall not be liable for any errors or omissions on the Site. The price paid at the time of finalising the Purchase includes the public charges payable by the Service and the General Sales Tax (VAT).
6.1.4 The Service Provider shall store the Customer's data for the purpose of fulfilling the contract and for the purpose of proving the terms of the contract at a later stage, but shall not be entitled to transfer them for advertising or any other purpose without the Customer's express consent. The Service Provider shall process the Customer's data in accordance with the relevant legislation, subject to the data processing conditions attached to these GTC.
6.2 Handling customer notifications and complaints
6.2.1 The Customer may report any faults detected in connection with the Service to the Service Provider's customer service hotline or by e-mail at info@vingardium.hu. In any case, the Service Provider shall investigate the reports and complaints within thirty (30) days and shall inform the Customer of the results of the investigation in accordance with the method of reporting. The Service Provider shall keep a record of the notifications and complaints. The Service Provider shall immediately take measures to correct any defect reported by the Customer, which has been proven to be true as a result of the investigation and which is in the interest of the Service Provider. The supervisory body of the Service Provider is the Jegyzője of the Municipality of Budapest XVI.
6.2.2 The Customer shall be entitled to apply to the conciliation body for the out-of-court settlement of consumer disputes, in particular to attempt to reach a settlement and, if this is unsuccessful, to have the matter decided in order to ensure the simple, quick, efficient and cost-effective enforcement of consumer rights. The competent conciliation body shall be the conciliation body of the place of residence or domicile of the Consumer or, failing that, of the establishment of the undertaking or body authorised to represent the Consumer in the consumer dispute. At the request of the Consumer, the conciliation body designated in the request shall be competent instead of the body competent as referred to above. The name and postal address of the conciliation body competent for the place of establishment of the business. 99. The Service Provider informs the Customer that it does not have a code of conduct pursuant to the Act on the Prohibition of Unfair Commercial Practices against Consumers.
6.3 Limitation of the Service Provider's liability
6.3.1 The Service Provider and its IT intermediary shall not be liable for any damages, including without limitation direct or indirect, special, incidental or consequential damages, losses or costs arising out of or in connection with the Service and the operation or possible malfunction of the website used to access the Service, even if the Service Provider and its IT intermediary have been informed of the possible damages, losses or costs, subject to the exceptions provided for by law. The Service Provider shall be liable for any damage resulting from the defective performance of the service up to the value of the products to which the service relates.
6.4 Rights and obligations of the Customer
6.4.1 The Customer must fill in and send to the Service Provider the relevant online registration form before starting the payment by credit card, providing accurate data, in order to avoid possible mistakes and misunderstandings.
6.4.2 The Service Provider shall not be liable in any form for any incorrect data provided by the Customer and for any costs, damages and possible incorrect performance resulting from incorrect data.
6.4.3 The Customer is obliged to pay the price of the Service according to the agreed payment method. The Customer may deviate from the chosen payment method only with the prior consent of the Service Provider. If the Customer fails to pay for the ordered Service, the ordered Service shall be automatically deleted from the system and the Service Provider may assert claims against the Customer arising from the failure.
6.5 The Customer's right of withdrawal:
6.5.1 The Service Provider is not able to refund or refund the value of the purchase. By making a purchase in accordance with these Terms and Conditions, the Customer gives his/her consent to the Service Provider to consider the purchase as fulfilled (in the case of tickets and season tickets printed by the Customer himself/herself and tickets and season tickets requested for personal collection). The Customer may not exercise the right of withdrawal after the purchase in accordance with Article 29 (1) l) of Government Decree No. 45/2014 (26.II.2014), in view of the fact that the service related to leisure activities is for a specific date or time period.
6.6 Online payment system with credit card
6.6.1 Payments by credit card are made in accordance with the relevant legal and banking regulations, through the dedicated encrypted website (OTP - Simple Pay), so the Customer's banking details are guaranteed not to be disclosed to unauthorised persons via the Internet. In case of questions or comments regarding online payment, the Service Provider's customer service will provide assistance.
6.6.2 The Service Provider shall store the data generated and obtained during the order, i.e. the name of the cardholder or the ordering party may only be used for the purpose of carrying out the transaction authorised by the cardholder. The Service Provider does not hold any other data generated during the transaction.
6.6.3 The Service Provider shall not be liable for any damages resulting from the use of the password by a third party due to the Customer's fault. The Customer acknowledges that he/she may not claim a refund for the services ordered and provided. The Service Provider does not assume any liability, refund or reimbursement for damages resulting from incorrect or erroneous data entry or order typing due to the fault of the Customer. The Customer shall bear any damage resulting from the incorrect or erroneous order.
6.6.4 If the Customer has initiated the payment of an amount exceeding the price of the service used, in this case, this must be notified to the Service Provider in writing (by e-mail: info@vingardium.hu). The letter must include the amount of the overpayment, the time and the transaction number. The Service Provider will investigate the fact of the overpayment within fifteen (15) days of the notification and, if it considers the claim to be justified, will initiate the crediting of the overpaid amount. The Customer will be informed in writing (at the e-mail address provided in the transaction) of the result of the investigation. If the Customer has initiated the payment of an amount less than the price of the Service used, the Service Provider will notify the Customer in writing (at the e-mail address provided in the transaction) of the fact of the difference detected, the amount of the amount claimed and the methods of settlement of the amount. If the Customer fails to pay the amount due within eight (8) days, the Service Provider shall withdraw from the performance of the requested service and shall credit the amount already paid within fifteen (15) days after deduction of the costs and any contractual claims.
6.6.5 Acceptable credit card types are VISA, VISA ELECTRON, MASTERCARD, MAESTRO, AMERICAN EXPRESS
6.6.6 Payment by credit card can only be made in HUF.
Data protection statement
We would like to inform our Customers and visitors to our website that the information they provide is voluntary. Your personal data will be processed and handled by Goodevent Rendezvényszervező Kft. (registered office: 1165 Budapest, Hangulat utca 14. company registration number: 01 09 174934). The data will be used exclusively for the purpose of providing services related to the products ordered by the customer and for the purpose of notifying you of current promotions. Data processing is not limited in time. You have the right to request information (via the contact details in the Contact menu) on how your data are processed and to request their modification or deletion at any time. Please be informed that any personal data you provide on our website will be treated confidentially in accordance with the data protection provisions in force at the time. The data will be stored only for specified and legitimate purposes and will be kept secure during storage, preventing unauthorised access, alteration or dissemination. The data will not be disclosed to third parties. The data is recorded when you register for programmes previously organised by Goodevent Event Management Ltd or subscribe to our newsletter. Below is the policy that applies when you provide personally identifiable information when visiting our sites. We take the same care to protect the privacy of our customers on the Internet as we do in any other interaction with us. By using our websites, you consent to the use of cookies.
Legal declaration
Unless otherwise indicated, the content of the website is the intellectual property of the content provider and may only be used within the limits of the applicable law. The information on this website may only be used if the source is acknowledged. The content and form of the website may not be altered or used for any purpose other than that of the website, even if permission is granted to publish it. The intellectual works of third parties (articles, studies) published by the content provider may be used only in accordance with the provisions of Act LXXVI of 1999 on Copyright. Any use exceeding these limits requires the consent of the author. Content downloaded by following external links on the website is not under the control of the content provider. If the rightful owner so requests, the link will be deleted or modified by the content provider.
Terms of use
By entering the https://vingardium.hu website or one of its (sub)pages, you accept the following terms and conditions, even if you are not a registered user of the site: the content of the listed websites is the intellectual property of Goodevent Rendezvényszervező Kft. The use and publication of the content and photos used on the website, either in their original or modified form, without acknowledgement of the source, is prohibited. Unauthorised use will result in criminal and civil penalties. Goodevent Event Management Ltd. may demand the cessation of the infringement and compensation for damages. If you would like to report on our events, please contact us.
By using the data, elements, photos or content without permission, the user accepts that he/she is obliged to pay a daily fee of 20 000 HUF, i.e. 20 000 HUF for each element used to Goodevent Rendezvényszervező Kft.
Cookie policy
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More information:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
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